There is currently an issue with the stat/skill reset from Osiris from Heliopolis, it got bugged after I changed some lines in the npc script to prevent players choosing the wrong option.
Cheney in Canyon City of Zant seems to work like it is supposed to work, you can only do the reset ones at Cheney and ones at Osiris per character.
Yes you can create a ticket for the boosters, they will be refunded.
Regarding 'we entertain donations only'
Actually not, we Ramzes and I can't do anything regarding donations. We mostly forward it to donate@irosephonline.com.
Regarding the ticket of FANNY, I know which one it is but sadly currently I do not have the ability to fix that.