If it's retrieval of account and you did file a ticket, all you need is to wait for reply of GM. You must provide all information you can remember for faster process.
Farmer type shamans usually prefer STR AP items with INT STR GEMS (Turq) for both damage and backpack capacity.
Also for the stats, only STR INT SEN would be helpful. For cleric items, refer to the guides available in the forum. I think there is a guide for cleric.
I would suggest to buy complete IM set for shaman for farming.
You could let that stay on that level 205 and can farm on Luna Clan Field (B2) as well.
I suggest instead of A7, use Turquoise for INT + STR (DMG from int + Backpack capacity from str). You wouldn't need dex for running since you will just sit and cast.
As for the bourgeois, a weapon would do for the farming for fast killing in MOG.
If you have completed the set of your cleric (IM items with gems), just keep farming until you have bought all you want and all you need.
Yes, there are craft-able drills at 40% 30% 20% (if I'm not mistaken) that can be used.
However, on a set, only armor can have a socket. If will be used for buffing item, I recommend not to do so.
Buy IM sets instead to maximize the stats.
Also, only up to gem 7 can be put on armors. Gem 9 can only be put on accessories, weapons and shields.
The comment/s on this thread could help you out. If it doesn't satisfy you, you could try on searching threads related about raiders in newbie tips section.