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Retrieving old account


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#1 Healarious

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Posted 24 December 2016 - 07:57 PM

My older brother forgot his old account username and password but he remembers the email he used. Can he retrieve his old account using his email only? thank you

#2 Pyrrhus

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Posted 24 December 2016 - 08:04 PM

Yes, because iRosePH sending Information about your account in your Email you can Check your Inbox or the Spam Messages or if you remember the Name of your Character try to file a Ticket then ask for the Hint of your account info.

#3 ilFlAlDlEli

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Posted 24 December 2016 - 08:10 PM

View PostSprezzatura, on 24 December 2016 - 07:57 PM, said:

My older brother forgot his old account username and password but he remembers the email he used. Can he retrieve his old account using his email only? thank you
Usually you need the mothersname also he is able to retrieve the account username and password if you give the two crucial details.


#4 Healarious

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Posted 24 December 2016 - 08:10 PM

View PostCadisEtramaDiRaizel, on 24 December 2016 - 08:04 PM, said:

Yes, because iRosePH sending Information about your account in your Email you can Check your Inbox or the Spam Messages or if you remember the Name of your Character try to file a Ticket then ask for the Hint of your account info.
thank you sir/mam but how to file a ticket about this? i don't how. thank in advance

#5 FANNY

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Posted 24 December 2016 - 08:23 PM

Ticket System > Add a ticket > Account Info (Department) then provide the needed information like mother's name as mentioned by others

#6 Healarious

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Posted 24 December 2016 - 08:51 PM

View PostoSlayeRo, on 24 December 2016 - 08:23 PM, said:

Ticket System > Add a ticket > Account Info (Department) then provide the needed information like mother's name as mentioned by others
thank you so much





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