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Help please


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#1 dreinya080311

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Posted 10 January 2014 - 03:19 PM

how can i access the new pin for my old account, i dont have pin when im playing this game, and the system want me to contacts the gm, i can still remember my old email address can you give me a instructions on how can i get it in my mail thank you

#2 papaix

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Posted 10 January 2014 - 04:19 PM

1. Go to iRosePH official website: http://www.irosephonline.com
2. Log-in by clicking the person icon on the upper right corner of your screen.
3. After successfully logging-in, click on that same person icon again. You'd then be directed to account management section, click on Reset Pin, type in your mother's name, then check your email.

#3 dreinya080311

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Posted 10 January 2014 - 06:38 PM

okay thank you but one thing i forgot my mothers name how can i solve this problem?

#4 Kir

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Posted 10 January 2014 - 07:13 PM

Players shouldn't use a false information when creating an account. Since these small details are important.

It would be best for you to create a ticket http://forums.irosep...php?app=tickets

#5 dreinya080311

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Posted 10 January 2014 - 07:17 PM

thank you i hope that this coming weekend there are response how will i know if the gm respond in my ticket?

#6 Kir

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Posted 10 January 2014 - 07:35 PM

It may take some time since a lot of tickets are in queue. GM Kyros is the only one who handles the tickets at the moment.

#7 hardtoget

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Posted 11 January 2014 - 06:56 AM

:( its really true? that only kyros handled all ticket??????? why hes only the one who was assign there??? i thin ticket id one of the most important work to do. its not hard to review ticket but as you say only gm kyros was the only one who review a 100 of tickets in 1 week its really sucks

#8 Kyros

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Posted 12 January 2014 - 12:36 AM

View Posthardtoget, on 11 January 2014 - 06:56 AM, said:

:( its really true? that only kyros handled all ticket??????? why hes only the one who was assign there??? i thin ticket id one of the most important work to do. its not hard to review ticket but as you say only gm kyros was the only one who review a 100 of tickets in 1 week its really sucks

Ye poor me, I should get a huge salary right :rolleyes:

#9 dreinya080311

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Posted 12 January 2014 - 01:08 AM

i forget my mothers name what will i do? heres my email (removed) and my username (removed) what will i do?

#10 Kyros

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Posted 12 January 2014 - 01:10 AM

View Postdreinya080311, on 12 January 2014 - 01:08 AM, said:

i forget my mothers name what will i do? heres my email (removed) and my username (removed) what will i do?
http://forums.irosep...php?app=tickets

#11 hardtoget

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Posted 12 January 2014 - 03:56 AM

View PostKyros, on 12 January 2014 - 12:36 AM, said:



Ye poor me, I should get a huge salary right :rolleyes:




haha you need a huge sallary huh haha ... imma be good samarithan to help others then .

#12 Sephyroth

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Posted 12 January 2014 - 05:38 AM

View Posthardtoget, on 12 January 2014 - 03:56 AM, said:

haha you need a huge sallary huh haha ... imma be good samarithan to help others then .
Lol if the other from the staff will make some more intrest for the ticket system then kyros will have more fun in his job i geuss :)





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